Terms and Conditions for Coombe Storage Services

These Terms and Conditions set out the basis on which Coombe Storage provides storage services to customers in the UK. By making a booking, placing goods into storage, or otherwise using the service, you agree to be bound by these terms. Please read them carefully before confirming a reservation. They are intended to explain how the service works, what is expected from you as the customer, and how Coombe Storage manages matters such as payment, access, liability, and restricted items. These storage terms apply to self storage services, domestic storage, and any other arrangements offered under the Coombe Storage name unless a separate written agreement states otherwise.

In these terms, references to “we”, “us”, and “our” mean Coombe Storage, and references to “you” or “your” mean the person, business, or organisation booking or using the service. Where a customer acts on behalf of another person or company, that customer confirms they have authority to accept these conditions. If any part of these terms is found unlawful or unenforceable, the rest will continue in effect. Nothing in these terms affects your statutory rights where applicable.

These terms are written for clarity and are designed to be read alongside any booking confirmation, inventory list, storage agreement, or facility rules supplied at the time of booking. If there is any inconsistency between these terms and a signed agreement specific to your account, the signed agreement will apply to the extent of that inconsistency. We may update these terms from time to time, and the version in force at the time of booking will normally apply to that booking unless a later written variation is agreed.

Booking Process and Acceptance

A booking for Coombe Storage services is made when you provide the required details and we confirm availability. We may ask for information including your name, address, contact details, identification, goods description, storage duration, and any special handling requirements. A booking request does not guarantee a unit or space until we have accepted it. We may refuse or delay acceptance where we reasonably believe the items are unsuitable for storage, where identity checks are incomplete, or where the requested service is unavailable.

Once your booking is accepted, you will receive confirmation containing the storage commencement date, the unit or area allocated, charges, and any specific conditions. You are responsible for ensuring that all booking information is accurate and complete. If you later discover an error in the information provided, you must notify us promptly so that we can assess whether any changes are needed. We may rely on the details supplied by you when managing access, billing, insurance, and site safety.

Where a booking is made online, by email, by phone, or in person, the booking process remains subject to these service terms. The customer must be legally capable of entering into a contract and, where acting for a company, must have authority to bind that company. We may also request proof of identity or address before allowing the storage agreement to begin. For security reasons, access to the storage area may be restricted until onboarding steps are completed and payment arrangements are in place.

Payments, Charges and Late Payment

The prices for storage services will be set out in your booking confirmation or quotation. Charges may include rent for the unit, administration fees, deposits, lock or key charges, packing materials if purchased, and any agreed additional services. Unless stated otherwise, charges are due in advance. You authorise us to invoice, collect, or otherwise obtain payment by the method agreed at the time of booking. Any promotional rate, discount, or introductory offer applies only for the period and conditions stated at the point of sale.

If payment is not received by the due date, we may charge interest and reasonable costs incurred in chasing the debt, to the extent permitted by law. We may also suspend access to the storage unit, refuse release of goods, or terminate the agreement if overdue sums remain unpaid after notice. Non-payment does not remove your obligation to pay any outstanding balance. If we need to recover any debt through formal action, you may be responsible for reasonable recovery costs, where lawful. We will act proportionately and in accordance with applicable consumer and commercial rules.

We reserve the right to change prices for future terms or renewed periods by giving reasonable notice. Price changes will not normally affect a paid-up period already agreed, unless the agreement specifically allows for an adjustment. If you are on a rolling arrangement, updated charges may apply from the notice date or from the next billing cycle. Any refunds, credits, or adjustments will be made only where required by law or expressly stated in the booking terms.

Cancellations, Termination and Access

You may cancel a booking before the storage start date in accordance with any cancellation period stated in your confirmation. Where no specific cancellation period is given, a reasonable notice period should be provided. Any prepaid sums may be refundable only to the extent stated in the booking terms or required by law. If you cancel after the storage period has started, you may remain liable for charges up to the end of the notice period or minimum term, whichever is longer.

We may terminate or suspend the agreement immediately if you breach these terms, fail to pay amounts due, provide false information, store prohibited items, or behave in a way that puts people, property, or the facility at risk. We may also end the arrangement if continued storage becomes unsafe, unlawful, or impracticable. If the agreement ends, you must remove all goods and return any access devices, keys, or codes as instructed. Any property left behind may be dealt with in accordance with the agreement and applicable law.

Access to your stored items will generally be allowed during the published access hours or as otherwise agreed. We may restrict or temporarily suspend access for maintenance, safety, security, legal compliance, or operational reasons. While we will use reasonable efforts to minimise disruption, we do not guarantee uninterrupted access. You must follow all site rules, security measures, and instructions from our staff or authorised representatives. Failure to do so may result in restricted access or termination of the storage arrangement.

Customer Responsibilities and Prohibited Goods

It is your responsibility to ensure that all goods stored with Coombe Storage are suitable for storage, securely packed, and clearly identified where necessary. You must not store items that are illegal, stolen, contaminated, dangerous, flammable, explosive, corrosive, toxic, perishable, or likely to attract pests or create nuisance. This includes, without limitation, gas cylinders, fireworks, weapons, cash, live animals, plants, and any materials that require specialist handling unless we have expressly agreed in writing to accept them.

You must comply with all applicable laws relating to the ownership, storage, transport, and disposal of your goods. If your stored items require licences, permits, or special controls, you must obtain and maintain them at your own cost unless we have agreed otherwise. You should also ensure that your goods are adequately insured against loss or damage, as we may not be responsible for all risks. We may inspect or refuse access to any item where we reasonably suspect it breaches these terms or presents a hazard.

Where you store goods on behalf of a business, you confirm that the goods are lawfully owned or controlled and that their storage does not infringe any third-party rights. You remain responsible for accurate declarations regarding the nature and value of the items. If a prohibited or undeclared item is discovered, we may take action including removal, disposal, reporting to authorities, or recovery of costs. Any such action will be carried out in line with legal obligations and with due regard to safety.

Liability, Insurance and Risk

We take reasonable care in providing our services, but your use of the facility is at your own risk except where loss or damage is caused by our negligence or other liability that cannot legally be excluded. We are not responsible for loss or damage arising from events beyond our reasonable control, including fire, flood, theft, vandalism, utilities failure, adverse weather, or actions of third parties, unless the law requires otherwise. This includes losses caused by the condition, packaging, or nature of the goods themselves.

We do not accept responsibility for indirect or consequential losses, such as loss of profit, business interruption, or missed opportunities, except where such exclusion is prohibited by law. Our total liability for any direct loss or damage arising from the storage arrangement will be limited to the extent permitted by law and may be affected by any agreed valuation or insurance terms. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

You are strongly advised to maintain your own insurance cover for the full replacement value of the goods stored, including any items of special value or fragile nature. If we offer insurance or an optional valuation arrangement, you remain responsible for checking that it suits your needs. Any claim must be notified within a reasonable time after the event and supported by relevant evidence, such as photographs, receipts, or inventory information. Failure to mitigate loss may reduce any recovery that would otherwise be available.

Waste Regulations and Disposal Rules

Customers must not use Coombe Storage as a waste disposal site. Goods left in storage must be your property or otherwise lawfully in your possession, and they must be intended for storage rather than abandonment. You must comply with applicable UK waste regulations, environmental law, and duty of care obligations when bringing items onto the site, especially where items are damaged, contaminated, or no longer usable. Any item that becomes waste while in your care remains your responsibility unless we have expressly agreed to handle it.

We may refuse to accept, handle, or continue storing items that are contaminated, hazardous, or unsuitable for the facility under environmental or safety rules. If waste materials, packaging, broken goods, or abandoned items are left in a unit, we may require you to remove them promptly. If you fail to do so, we may arrange for removal or disposal at your cost, provided this is permitted by law and any necessary notice is given. You may be charged reasonable handling, transport, cleaning, and disposal fees.

Customers must not dispose of liquids, oils, batteries, chemicals, or electronic waste in ways that breach legal requirements. Any transfer of waste off site must be lawful and may require approved carriers or licensed facilities. If you are a business customer, you remain responsible for any records, consignment notes, or compliance documentation required by law. We may cooperate with authorities where suspected unlawful disposal or environmental harm is identified.

Claims, Notices and General Legal Terms

Any notice required under these terms should be given in the manner stated in your booking confirmation or, if no method is stated, by a reasonable written method. Notices are treated as received in accordance with ordinary business practice, taking account of delivery method and timing. If you change your address, email, or other contact details, you must notify us without delay so that communication about payment, access, or termination can be sent to the correct place.

We may transfer our rights and obligations under these terms to another party where this does not materially reduce your rights. You may not transfer your rights or obligations without our prior written consent. If we choose not to enforce a right or remedy immediately, that does not waive our ability to enforce it later. Headings are included for convenience only and do not affect interpretation. Any reference to a law includes updates, replacements, or re-enactments of that law.

Governing law and jurisdiction: These terms and any dispute or claim arising from or in connection with them are governed by the laws of England and Wales unless another part of the United Kingdom lawfully applies by mandatory rule. The courts of England and Wales will have exclusive jurisdiction except where consumer law or mandatory legal provisions require otherwise. If a court or authority determines that any term is invalid, the remaining terms will continue to apply as far as legally possible.