Storage Coombe Terms and Conditions

These Terms and Conditions set out the basis on which Storage Coombe provides removals, storage and related services within the United Kingdom. By making a booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below.

Customer means the person or business who requests and pays for the services.

Company means Storage Coombe, the provider of the services.

Services means any removals, storage, packing, handling, transportation, delivery, or associated services supplied by the Company.

Goods means the items that the Customer asks the Company to move, handle, store or otherwise deal with.

Contract means the agreement between the Company and the Customer for the supply of services, incorporating these Terms and Conditions and any written quotation or schedule issued by the Company.

2. Scope of Services

The Company provides removals, storage and related services to domestic and commercial customers in the United Kingdom. The precise scope of the services for a particular job will be set out in the quotation or written confirmation provided to the Customer. Any additional services requested after the Contract is formed may be subject to extra charges and written confirmation.

3. Booking Process

3.1 The Customer may request a quotation by providing accurate information about the property access, the volume and nature of the Goods, the addresses involved and the preferred dates. Quotations are normally based on the information supplied and any site visit that may be carried out.

3.2 A quotation is an offer by the Company to provide services on specified terms and is normally valid for a limited period as stated in the quotation. The Company may withdraw or amend a quotation at any time before acceptance.

3.3 A booking is made, and the Contract is formed, only when the Customer confirms acceptance of the quotation or written proposal and the Company acknowledges the booking in writing. Any provisional dates discussed are not guaranteed until the Contract is formed and any required deposit is received.

3.4 The Customer must ensure that all details in the booking confirmation are correct. Any discrepancies must be reported to the Company promptly so that adjustments can be considered.

4. Customer Responsibilities

4.1 The Customer is responsible for ensuring that the Goods are properly packed, labelled and ready for collection unless packing services have been expressly included in the Contract.

4.2 The Customer must arrange suitable access at collection and delivery points, including any necessary parking permissions. Any delay or additional costs resulting from restricted or unsafe access may be added to the final charges.

4.3 The Customer must declare to the Company in writing any Goods of unusual value, fragility or sensitivity and any items which may require special handling. The Company may, at its discretion, refuse to carry certain items or apply special conditions.

4.4 The Customer is responsible for complying with any relevant building rules, property management requirements and local regulations that may affect the provision of the services.

5. Items Not Accepted

5.1 Unless expressly agreed in writing, the Company will not accept or carry the following items.

Perishable goods, live animals, plants or biological material.

Explosives, firearms, ammunition or other weapons.

Hazardous, toxic, flammable or corrosive substances including fuels, gases, chemicals and solvents.

Cash, credit cards, deeds, securities, jewellery, watches, precious metals, or objects of extraordinary value.

Any items which it would be unlawful to handle, store or transport.

5.2 If such items are handed to the Company without its knowledge, the Company may arrange for their removal, disposal or return at the Customer's expense and without liability, subject to applicable law.

6. Charges and Payments

6.1 The charges for the services will be set out in the quotation or written confirmation. Charges may be based on factors including time, volume, distance, manpower, vehicle type, access conditions and any additional services requested.

6.2 Unless stated otherwise, all prices are in pounds sterling and are exclusive of any applicable taxes or government charges, which will be added as required by law.

6.3 The Company may require a deposit or full prepayment to secure the booking. Any such requirement will be stated in the quotation or booking confirmation. Until the required payment is received, the Company is not obliged to reserve dates or resources.

6.4 The balance of any charges must be paid in accordance with the timetable set out in the quotation or booking confirmation. Where no timetable is specified, payment is due on or before the day of service commencement.

6.5 The Company reserves the right to charge reasonable additional fees where the actual work differs from or exceeds the scope upon which the quotation was based. This may include delays caused by the Customer, additional Goods, or more difficult access than advised.

6.6 If the Customer fails to make any payment on time, the Company may suspend services, withhold delivery of Goods or exercise a lien over Goods in its possession until all outstanding amounts are paid. The Company may also charge interest on overdue sums at the statutory rate permitted by law.

7. Cancellations and Changes

7.1 The Customer may cancel or postpone the services by providing written notice to the Company. Any applicable cancellation or postponement fees will depend on the notice period provided.

7.2 Where cancellation or postponement is received more than a reasonable time before the scheduled service date, the Company will normally refund any prepayment less any non-recoverable costs. Where shorter notice is given, the Company may retain all or part of the charges to cover allocated resources and lost opportunities.

7.3 If the Customer changes the dates, addresses, scope of services or other key details, the quotation may be revised. The Company is not obliged to honour the original charges if the nature or timing of the services changes materially.

7.4 The Company may cancel the Contract or suspend services if the Customer materially breaches these Terms and Conditions, provides misleading information, or fails to pay sums due. The Company may also cancel if events beyond its reasonable control make performance impossible or unsafe.

8. Access, Delays and Parking

8.1 The Customer must provide suitable and safe access to premises, including clear hallways, stairways, lifts and loading areas. If access is limited or unsafe, the Company may refuse to carry out some or all of the services and may charge for any wasted time or additional labour required.

8.2 The Customer is responsible for arranging and paying for any necessary parking permits, suspensions or authorisations required for the Company's vehicles. Any fines, penalties or charges arising from inadequate arrangements may be charged to the Customer.

8.3 If delays occur for reasons outside the Company's control, including waiting for keys, third party contractors, or Customer readiness, the Company may charge waiting time at its standard rates.

9. Storage Services

9.1 Where the services include storage, the Company will store the Goods in a facility it considers appropriate. The Company may move the Goods within or between facilities without notice, provided that the overall standard of storage is not materially reduced.

9.2 Storage charges will accrue from the date the Goods are placed into storage until the date they are removed. Charges are normally payable in advance on a recurring basis. If payment is not received on time, the Company may deny access to the Goods and may ultimately exercise a lien or sale right as permitted by law to recover unpaid charges.

9.3 The Customer must keep the Company informed of current contact and billing details for the duration of the storage period. Failure to do so may result in notices not being received by the Customer, but such notices will still be deemed served when sent to the last details provided.

10. Waste Regulations and Disposal

10.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste disposal service and may only remove items as part of a booked service and in line with legal requirements.

10.2 The Customer must not present for removal any prohibited waste, including hazardous substances, clinical waste, asbestos or electrical items that require specialist treatment, unless specifically agreed in writing. The Company may refuse to handle such items or may subcontract to a licensed provider, passing on all associated costs to the Customer.

10.3 Any disposal of unwanted items will be carried out in line with relevant legislation and best practice. The Customer authorises the Company to decide the most appropriate lawful method of disposal, which may include reuse, recycling, donation or landfill, depending on the nature and condition of the items.

10.4 If the Customer provides inaccurate information about the nature of items for disposal, leading to additional regulatory or disposal costs, the Customer shall be responsible for those additional costs and any fines or penalties that arise, to the extent permitted by law.

11. Liability and Insurance

11.1 The Company will exercise reasonable skill and care in providing the services. However, liability is subject to the limitations and exclusions set out in this clause.

11.2 The Company does not insure the Goods automatically. The Customer is strongly advised to arrange appropriate insurance cover for the full value of the Goods while they are being moved or stored. Where separate insurance is arranged through or with the assistance of the Company, the terms of that insurance will be provided separately and will form a distinct contract with the insurer.

11.3 The Company's liability for loss of or damage to Goods, where caused by the Company's negligence or breach of duty, shall be limited to a reasonable amount per item or per consignment, subject to an overall cap, as set out in the quotation or any applicable policy. If no specific limit is stated, the Company's total liability for any one claim or series of related claims shall not exceed a reasonable sum having regard to the price paid for the services.

11.4 The Company shall not be liable for loss or damage arising from the following causes.

Wear and tear, gradual deterioration, or pre-existing damage to Goods.

Insufficient or improper packing or preparation by the Customer or third parties.

Handling of Goods against the Company's advice when the Company has recommended specialist handling or packaging.

Atmospheric or climatic conditions, including damp, mould, rust or temperature-related effects, unless caused by the Company's failure to take reasonable care.

Losses of a purely indirect or consequential nature, including loss of profits, loss of business, or loss of enjoyment.

Events beyond the Company's reasonable control, such as natural disasters, extreme weather, accidents not caused by the Company's negligence, industrial disputes, public authority actions or disruptions to national infrastructure.

11.5 Nothing in these Terms and Conditions shall exclude or limit the Company's liability for death or personal injury caused by its negligence, or for any other liability that cannot lawfully be excluded under UK law.

12. Claims and Time Limits

12.1 The Customer must inspect the Goods as soon as reasonably possible after the services are completed or the Goods are delivered or removed from storage.

12.2 Any visible loss or damage should be notified to the Company in writing as soon as practicable and in any event within a reasonable period from the date of service. For loss or damage that is not immediately apparent, the Customer must notify the Company within a reasonable time from discovering the issue.

12.3 The Customer must provide reasonable evidence of loss or damage, including photographs, descriptions and any relevant documentation. The Company shall be entitled to inspect the Goods and investigate the circumstances before any settlement is agreed.

13. Data Protection and Privacy

13.1 The Company will collect and process personal data about the Customer in order to manage bookings, provide services, handle payments and meet legal obligations. This may include names, addresses, contact details, payment information and service history.

13.2 The Company will handle personal data in accordance with applicable UK data protection laws. Personal data will not be sold to third parties. It may be shared with carefully selected suppliers and service providers where necessary to perform the Contract or comply with legal duties.

13.3 The Customer has certain rights in relation to their personal data, including rights of access and, where appropriate, correction. Details of how personal data is handled may be set out in a separate privacy notice.

14. Subcontracting

14.1 The Company may use employees, agents or subcontractors to perform all or part of the services. The Company will remain responsible for the acts and omissions of its subcontractors in the same manner as for its own employees, where they are acting within the scope of their engagement.

15. Variation

15.1 The Company may update these Terms and Conditions from time to time. The version in force at the time a Contract is formed will apply to that Contract. The Customer is advised to review the Terms and Conditions periodically when making new bookings.

15.2 Any variation to these Terms and Conditions requested by the Customer must be agreed in writing by the Company to be effective.

16. Severability

16.1 If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable, that provision shall be interpreted so far as possible to give effect to its purpose, or if that is not possible, it shall be deemed deleted. The remaining provisions shall continue in full force and effect.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the services provided by the Company, except that a consumer residing elsewhere in the United Kingdom may be entitled to bring proceedings in their local courts as permitted by law.

18. Entire Agreement

18.1 These Terms and Conditions, together with the quotation or written confirmation and any documents expressly incorporated, constitute the entire agreement between the Company and the Customer in relation to the services. They supersede any prior understandings, statements or representations, whether oral or written.

18.2 The Customer acknowledges that they have not relied on any statement or representation made by or on behalf of the Company that is not expressly set out in these Terms and Conditions or in the written quotation or confirmation.